Welcome to the GAMEiDIAZ
Support Center

We’re here to ensure you have the best experience with our games. Below you’ll find helpful information, instructions, and how to get additional support if needed.

Games We Support
Our support team is here to assist you with the following games:
• OpticVue
• Purrfect Pieces
• Slice N’ Dice

For questions or issues, please contact us at:
Email: support@gameidiaz.com

OpticVue – Support & Instructions
OpticVue is designed to provide fast, accurate, and private text magnification and reading support for iPhone users. Below you’ll find helpful information, usage instructions, troubleshooting steps, and how to contact us for additional assistance.

What Is OpticVue?
OpticVue is a professional-grade text magnification and OCR (optical character recognition) tool that helps you read medication labels, documents, menus, and fine print with ease. All processing occurs on your device — no data collection, no tracking, no internet required.

How to Use OpticVue
1. Getting Started
• Open the app and point your camera at the text you want to read.
• Adjust magnification and the highlight strip for clearer visibility.
• Use two-finger pinch to zoom if needed.
• Ensure your camera lens is clean for best results.

2. Key Features Overview
Real-Time Magnification
• Zoom up to 3× for crisp, readable text.
• Use the customizable highlight strip to focus on very small text.
On-Device OCR (Text Detection)
• Tap the capture button to detect text instantly.
• All OCR processing runs locally on your device for speed and privacy.
• No images are saved or transmitted.
Natural Text-to-Speech
• After text is detected, tap the speaker icon to hear it read aloud.
• Great for low-vision users or hands-free use.
Flashlight / Illumination
• Tap the flashlight icon to brighten the environment for better scans.
• Ideal for reading labels in low-light conditions.
Customization Tools
• Adjust highlight strip size, color, and opacity.
• Change magnification modes to fit your reading preferences.

Troubleshooting
1. Text isn’t being detected
Try the following:
• Ensure the camera is focused and the lens is clean.
• Move the camera slightly closer or farther from the text.
• Improve lighting or enable the flashlight.
• Ensure the text is flat and not curved or glossy.
2. The app crashed or froze
• Close the app completely and relaunch it.
• Restart your device if needed.
• Make sure your iPhone is running iOS 16 or later.
If the issue continues, please contact us (details below).
3. Text-to-Speech isn’t playing
• Ensure your device is not muted.
• Increase your volume.
• Check that Voice Control or other audio services aren’t interfering.

Frequently Asked Questions (OpticVue)
1. Does OpticVue store my images or data?
No. OpticVue operates fully offline.
• No images are stored, saved, or uploaded
• No analytics or tracking
• No external communication

2. Do I need internet to use OpticVue?
No — all features, including OCR, magnification, and text-to-speech, work entirely offline.

3. Why does OpticVue need camera access?
Camera access is required to read and magnify text in real time.
No camera data is ever stored or transmitted.

4. The app isn’t detecting text correctly. What can I do?
• Improve lighting
• Adjust zoom
• Try different angles
• Use the highlight strip for clarity
• Clean your camera lens

5. Is OpticVue free?
Yes — OpticVue is completely free with no ads, no subscriptions, and no in-app purchases.

Contact Support
If you need assistance with OpticVue or encounter any issues, our support team is here to help.
📧 Email: support@gameidiaz.com
Response time: 1–2 business days
Include the following (optional but helpful):
• Device model (e.g., iPhone 14 Pro)
• iOS version
• Steps to reproduce the issue
• Screenshot or short screen recording (if possible)

Game Instructions
Slice N’ Dice Instructions
• Instructions for playing Slice N’ Dice can be found directly within the app by selecting the “How to Play” button on the home page.
• The game is designed for fast-paced fun where you dodge knives, earn high scores, and test your reflexes.
• If you encounter any issues or have questions about gameplay, please reach out to us.

Purrfect Pieces – How to Play Instructions
Welcome to Purrfect Pieces! Here’s everything you need to know to jump in and have fun:

Main Menu Icons
• Home Icon:
○ Return to the Home screen at any time.
• Coin Icon (Reset Progress):
○ Resets your collected coins and points.
○ Caution: Use this only if you want to start fresh. Once reset, your previous coins cannot be recovered.
• Folder Icon (Upload Your Own Image):
○ Upload an image from your local device photos.
○ Note: Uploaded images are stored locally only. They are not uploaded to any cloud service. If you delete the app, uploaded images will be lost.
• Trash Can Icon:
○ Becomes visible after uploading a photo.
○ Use this icon to delete your last uploaded custom image.

Game Modes
• Timed Puzzle Mode:
○ Solve puzzles before the clock runs out!
○ Earn points by completing puzzles.
• Clock Icon (Extend Time):
○ Once you accumulate 50 points, a Clock Icon will appear in the top-right corner.
○ Tap the Clock Icon before time runs out to add 30 seconds to your timer.
○ Tip: Save up points to keep extending time for more challenging puzzles!
○ Note: If you don’t tap the Clock Icon before time expires, your pieces will scramble and you must restart the puzzle.
• Free Play Mode: (Coming Soon)
○ Play puzzles without any time limits — no pressure!
○ Focus purely on fun and strategy.
○ Note: Points are not earned in Free Play Mode.

Puzzle Types
• Classic Puzzle:
○ Standard piece movement and point collection.
• Slider Puzzle Mode:
○ A challenging sliding tile version of your puzzle.
• Replay Last Move Icon:
○ In Slider Mode, tap the Rewind Icon to undo your last move if you make a mistake.
• Replay Full Session Icon:
○ After successfully completing a Slider Puzzle, tap the Replay Button to watch your full solving session.
• Bonus (Future Feature):
○ Successfully completing a Slider Puzzle may earn you double points in future updates!

Additional Notes
• 🚨 Timer Expiration Behavior:
○ If your timer runs out, your puzzle will reset, and you’ll need to start over.
○ (Fix in progress: Ensuring all puzzle types reset properly after time runs out.)
• 🎵 Music:
○ Enjoy calming background music while you play.
○ (Future improvement: Adding more song variety for a fresher experience!)
• 📱 Screen Optimization:
○ We’re adjusting puzzle layouts to better fit larger screens like iPads and bigger iPhones.

Have Fun and Challenge Yourself!
Thank you for playing Purrfect Pieces — now dive in and see how many puzzles you can master!

Bonus for Support Page – FAQ Suggestions:
• How do I upload a custom image?
• What happens if I delete the app after uploading photos?
• How do I extend my timer during a puzzle?
• Can I play without a timer?
• What happens when I reset my coins?
• What does the Replay Button do in Slider Mode?

Frequently Asked Questions (FAQs)

1. How can I report a bug or issue?
If you experience a bug, crash, or technical issue, please email us at support@gameidiaz.com with the following details:
• The name of the game (e.g., Slice N’ Dice or Purrfect Pieces).
• A brief description of the issue.
• Your device model and iOS version.
• Screenshots or a short video (if applicable) to help us understand the issue better.

2. The game isn’t working properly. What can I do?
Try the following steps:
• Ensure your device is updated to the latest iOS version.
• Close the app completely and restart your device.
• Reinstall the app from the App Store if issues persist.
If problems continue, please contact our support team for assistance.

3. Is my data safe?
Yes! Both Slice N’ Dice and Purrfect Pieces are designed for offline gameplay and do not collect any user data. All progress and settings are stored locally on your device.

4. How do I reset my progress?
To reset progress:
• Uninstall the app and reinstall it from the App Store. Since all data is stored locally, reinstalling the app will reset your progress.

5. I have a suggestion for improving the game. How can I share it?
We’d love to hear your ideas! Please send your feedback to support@gameidiaz.com — we’re always looking to improve our games and provide new features for our players.

Contact Support
If you need further assistance, please contact us:
Email: support@gameidiaz.com
Our support team aims to respond within 1–2 business days.

Stay Updated
For news, updates, and upcoming features, follow us on social media or visit our website regularly.
Thank you for playing Slice N’ Dice and Purrfect Pieces — we’re dedicated to making your gaming experience fun and hassle-free! 🎯🧩🐾